Contact centre consulting
End-to-end design and deployment of contact centre solutions: routing strategies, IVR, omnichannel, agent desktop integrations.
Telecom and contact centre consulting
Contact centres. Telecom. Voice AI.
Independent consulting and hands-on delivery since 2014. We pick the right platform for you, then build it with you.
- 20+ years in enterprise voice
- Technology-agnostic
- Makers of NovumCX
- Kobyłka near Warsaw, projects worldwide
What we work with
- CCaaS
- CPaaS
- SIP trunking
- WebRTC
- ASR and TTS
- LLM and voice bots
20+years in telecom and contact centres
2014in business, registered in Poland
6service lines
2editions of NovumCX, our own app
What we do
Services across the whole of enterprise communications
From routing strategy to voice applications: we advise, design and deliver, and then we stay.
Voice AI and conversational AI
AI-powered voicebots, speech recognition (ASR), text-to-speech (TTS) and natural language understanding for automated customer interactions.
Telecommunications advisory
CPaaS platform selection and integration, SIP trunking, DID number management, PSTN connectivity and telecom infrastructure design.
Communication applications
Custom voice and messaging applications built on modern APIs, WebRTC and real-time communication frameworks.
System integration
Connecting communication platforms with CRM, WFM, analytics tools and business systems for seamless data flow.
Training and workshops
Hands-on technical training, knowledge transfer workshops and mentoring for contact centre and telecom engineering teams.
Areas of expertise
Deep knowledge across the communications technology landscape
Platforms
- Cloud communication platforms
- Contact Center as a Service (CCaaS)
- Unified Communications (UC)
- CPaaS integration
- Voice over IP (VoIP)
- Automatic Call Distribution (ACD)
Voice and AI
- Interactive Voice Response (IVR)
- Speech recognition (ASR/TTS)
- AI-powered voice bots
- Agent assist AI
- Sentiment analysis
- Call recording and analytics
Connectivity and integration
- SIP trunking and number porting
- PSTN connectivity
- Real-time communication APIs
- WebRTC
- Omnichannel contact centres
- Workforce Management (WFM)
Our product
NovumCX: the contact centre on iPhone, iPad and Apple Watch
We do not only advise. NovumCX is our own family of native Apple apps for people who run contact centres and are not always at a desk: a real softphone, every digital channel, live supervision, workspaces for planners and quality teams.
NovumCX for Genesys Cloud
In developmentThe native app for Genesys Cloud organisations: agents, supervisors, planners, quality teams and administrators, each with their own Genesys Cloud sign-in. In 25 languages.
Website in preparation
NovumCX for Telnyx
In developmentThe same app family for Telnyx Contact Center: agents, supervisors and administrators on the iPhone, the iPad and the Apple Watch.
Website in preparation
How we work
From the first conversation to the years after go-live
- 1
Discovery
We listen: your customers, your channels, your constraints and what the current platform cannot do.
- 2
Architecture
A design that fits your organisation, with the platform chosen for your needs, not for our convenience.
- 3
Delivery
Configuration, integration and development in short iterations you can see and test.
- 4
Go-live
Testing, cut-over and hypercare: we are there when the first calls arrive.
- 5
Partnership
Optimisation, training and advisory for as long as you want us around.
Why CC Systems
A boutique consultancy with two decades of hands-on experience
CC Systems is a boutique consulting firm delivering expert advisory and implementation services in telecommunications, contact centre technology and Voice AI. With over two decades of hands-on experience in enterprise voice platforms, omnichannel contact centres and real-time communication APIs, we help organisations build robust, scalable communication infrastructure. Our mission: helping companies stay always in contact with their customers.
Deep industry expertise
20+ years in telecom and contact centres with real-world enterprise deployments.
Technology-agnostic
We recommend the best solution for your needs, not the most convenient one for us.
End-to-end delivery
From initial discovery and architecture through implementation, testing and go-live support.
Long-term partnership
We stay engaged beyond launch: optimisation, training and ongoing advisory.
Contact
Ready to talk about your communications?
Write to us. We reply within one business day.
- sales@ccsystems.pl
- Address
- ul. Władysława Łokietka 37E
05-230 Kobyłka, Poland - Company
- CC Systems Leszek Winiarski
NIP 9461703483 · REGON 147078672 · CEIDG since 2014